Water Leak Adjustment

On November 13th, 2023 at 6:00pm CST in the Council Chambers of City Hall, our City Council approved Resolution No. 752-23. This resolution adopted a water leak adjustment policy that can assist with a high water bill attributed to a leak.

Any water customer may request adjustment to any bill for water usage and wastewater treatment because of loss of water through a latent defect in the customer’s water line or associated facilities, for a period not to exceed three (3) consecutive months, by filing a sworn written application. Customers may not request more than one (1) such adjustment in any 12-month period. Applications are available for customers at the Utility Billing windows in City Hall or at the link below.

Request for Water Bill Adjustment